Answers to Frequently Asked Questions About gct99
From deposits to bonuses, VIP benefits to responsible gaming — find detailed answers to the questions you have about gct99 all in one place.
Welcome to gct99. On this FAQ page we have provided clear and straightforward answers to the questions our players ask most. Rules for deposits and withdrawals, terms for using the welcome bonus, details on VIP tiers and weekly cashback, and important responsible gaming information — all organised in one place. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Deposits
Depositing at gct99 with Nagad is very simple. Log in to your account, go to the Cashier section, select the "Deposit" option, and choose Nagad as your payment method. Enter the amount (minimum ৳300) and follow the instructions — your account will be credited within a few minutes.
bKash payments are usually processed instantly. After a successful payment, your gct99 account balance will be updated almost immediately. The minimum deposit amount is ৳300 across all payment methods. As long as you have a valid bKash account and sufficient balance, the process goes through smoothly.
gct99 does not charge any fees on deposits. However, your payment provider (bKash, Nagad, Rocket, Upay, or bank transfer) may apply a small transaction fee according to their own policies. It is a good idea to check your payment provider's fee structure before making a deposit.
First, save your payment receipt or mobile banking message, which will contain the transaction reference number. Then share that reference number with gct99 via live chat. Our support team is available 24/7 and will quickly verify and resolve the issue. In most cases, the balance is updated within a short time.
Bonuses & Offers
The welcome bonus is valid for a specific period of time. The wagering requirement must be met within the set time after activation, otherwise the bonus will expire automatically. For the latest information on validity, read the bonus terms and conditions page or ask directly via live chat.
Yes, in some cases a bonus can be cancelled — provided no bets have been placed using that bonus yet. To request a bonus cancellation, contact the support team via live chat. Once betting has started, the bonus balance may not be directly withdrawable.
No, the welcome bonus can only be claimed once per account. It applies to the first deposit only — a 100% match bonus on the deposit amount, up to a maximum of ৳20,000. Attempting to create multiple accounts from the same device, IP address, or payment method to claim the bonus may result in those accounts being suspended.
The wagering requirement on gct99's welcome bonus is 20x — and it is calculated on the bonus amount only, not on the deposited amount. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, you will need to place a total of ৳1,000 × 20 = ৳20,000 in bets before withdrawing winnings from the bonus.
The welcome bonus cap is ৳20,000. This means if you deposit up to ৳20,000, you will receive a matching bonus for the full amount. Depositing more than that will not increase the bonus — for example, depositing ৳42,000 will still give you a bonus of ৳20,000, bringing your total balance to ৳62,000.
Limits & Controls
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳300. For withdrawals, the minimum amount is ৳800. Withdrawals are generally processed within 1 hour. Maximum limits are determined by your account tier and verification status — contact support for more details.
Cooling-off is a temporary break during which you can pause your account usage for a set period. Self-exclusion is a longer-term option — a decision to completely remove yourself from the platform. For either option, inform our support team via email or live chat; we will act quickly and without question.
Some common signs are: betting beyond your budget, placing more bets to recover losses, spending time on gaming that should go to family or work, and being unable to stop gaming. If you experience any of these feelings, take a break. You can find more information on gct99's responsible gaming page.
gct99 strictly enforces a 21+ age limit. Only those aged 21 or above may open an account and play. A valid ID may be requested during identity verification to confirm age. Preventing underage gaming is our top priority.
First, visit gct99's responsible gaming page and apply for self-exclusion or cooling-off. Also consider talking to a family member or someone you trust. For professional support related to gaming addiction, you may contact government mental health services and counselling centres in Bangladesh.
VIP & Cashback
VIP tier upgrades at gct99 are based on your regular gaming activity. The more consistently you play and the more active you remain, the sooner you will have the opportunity to advance to the next tier. Your tier is determined through an automatic evaluation process.
Weekly cashback is paid as a set percentage of your net losses for that week. The cashback rate differs for each VIP tier. It is automatically calculated at the end of the week and credited to your account. It can be withdrawn directly or used for further betting.
gct99 has four VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8% weekly cashback. The higher the tier, the greater the benefits.
Beyond cashback, VIP members enjoy a number of exclusive benefits. Higher-tier players may receive faster withdrawal processing, priority access to special promotional offers, and dedicated support. The most benefits are available at the Platinum tier.
If you remain inactive for a long period or your activity level drops significantly, your VIP tier may be re-evaluated. However, active and regular players can generally maintain their tier. Speak to the support team via live chat about your current VIP status and the conditions for keeping your tier.
Have more questions? We are always here
If the answers above have not resolved your question, no need to worry — gct99's support team is available in both Bengali and English, 24 hours a day, 7 days a week.
Chat with us on live chat now